Placing An Order
Our experienced staff is always ready to assist you with order help, special requests, product information or technical assistance. We are always open to our customer’s suggestions and comments. We look forward to hearing from you so that we can improve and serve you even better.
Order online by following the instructions on our website.
Phone orders: Monday-Thursday 8AM-4:00PM Friday 8AM -3:30PM (P/T) (888) 525-9173
Fax orders: (714) 414-1115
Email: click here to email us
11562 Knott Street Unit 9
Garden Grove, CA 92841
Attention: Order Department
Virtually all orders of in-stock items received by 2:30 PM Pacific Time are shipped the same day. Shipping and handling charges are FOB Garden Grove, CA, and are added to the invoice. Please let us know at time of ordering if you will be using your own shipping account number.
American Express, Discover, MasterCard & Visa are accepted.
COD shipments are available.
Net 30 days for approved credit account customers.
Accounts over 60 days past due will be placed on credit hold and future orders will be shipped COD. Accounts not paid within 60 days are subjected to a charge of 1 ½% (18% APR).
Setting Up A New Account
To open a credit account at Balboa Supply, contact us via email or telephone for a credit reference form. In most cases, credit can be established and orders shipped on open accounts within 2-3 days.
Volume discounts will be offered whenever possible.
Prices for products listed on our website are subject to change without notice. All special quotations are valid for 30 days unless otherwise noted.
Returns, Damages or Discrepancies
Returns can be made within 30 days of invoice date with preapproval. Please contact our Customer Service Department for authorization and an RMA number. No returns will be accepted after 30 days.
Balboa Supply non-standard product purchase orders are non-cancelable and non-returnable. All schedule changes must be requested prior to 45 days of original scheduled ship date. Maximum schedule change “push-out” shall be no more than 30 days from original shipping date. Balboa Supply reserves the right to review all schedule and quantity changes and make pricing adjustments as needed. No credit will be given for products returned without prior authorization.